How do you want to reach us?

  • Email

    This is for all things concerning your order/account, whether that's from our store, Kickstarter, or Gamefound. Please also reach out for any partnership opportunities, business discussions, or things of the like.

    Email us 

  • Discord

    Want to chat with fellow Townsfolk, discuss game theories, ask rule questions, or swap products? Head on over to our Discord server!

    Discord 

  • General Knowledge

    Inquiring about the status of one of our games from a crowdfunding campaign? Make sure you read up on our latest updates directly on Kickstarter--we update our backers with the latest information for active campaigns once a month.

    Panic Roll Kickstarters 

FAQ

Return / Refund Policy

For all games purchased through the store: if you wish to return your product to us, we can provide a 100% refund on any unopened games (still in shrink wrap), minus shipping fees. We reserve the right to deny the request based on any circumstance (i.e., if the game was purchased a long time ago).

Check out our full Replacement & Refund Policy for more info.

Missing or Damaged Parts

Generally, any games with damaged or missing parts can receive a replacement for those items for free within a 60-day window of your order. We reserve the right to deny or ask for shipping costs of certain replacement parts after the 60 day window.

Game boxes cannot be requested for a replacement unless the damage is major and heavily impacts storage integrity.

Please read our full replacement policy for more info.

Shipping Regions

We currently only ship to the United States and Canada.

Sign up for our email list to be notified when we ship to other locations and regions.

We ship to most regions and countries during our Kickstarter campaigns, so stay tuned in for our next Kickstarter campaign.

If we are not shipping to your region, consider checking out some of our FLGS retailers in your region for their available stock.

I filled out my information incorrectly

Made an order on our store, but filled out the shipping address incorrectly or made an error?

Please email us ASAP. If the error is caught quickly, we will try our best to catch the error and amend your order info for you, but cannot guarantee it can be fixed in time before the order is fulfilled and sent out from our warehouse. If we can't change your order information in time before dispatch and the game goes to an incorrect address, it may bounce back--if the game comes back to our warehouse we will reach out and try to reship it back to you.

Please read our full policy on lost/missing orders and know who to reach out to in case this occurs.

How long is shipping?

Please read our full shipping policy on shipping times.

Quantity Limits

We have a limit of 3 products of one type per order. The products on our webstore are not for resale. If you are a retailer looking to purchase more games for your store and you're interested in being a verified seller of Townsfolk Tussle, please email us!